Company:
Rating:
Testimonial:
Once again Mark and his team have provided a truly excellent support service that should be held up as an example to any software supplier as the right way to treat your clients
10 out of 10 and we deal with a LOT IT support companies IDC is at the top every time
Posted on: Monday, 08 February 2010 [05:05 PM] from 62.3.226.225
Name: Boris Bacvic
Company: b Creative Media
Rating:
Testimonial:
Thanks so much......the best customer service/technical support ever. Great product, great support and I could just wish everybody else is like you guys.
Posted on: Tuesday, 02 February 2010 [05:17 PM] from 72.187.187.172
Name: Thomas C Gass
Company:
Rating:
Testimonial:
Nicht nur, dass FileManager ein Top-Produkt ist, das ich nicht mehr missen möchte, bin ich vom Support und Service von Mark und seinem Team absolut begeistert! Einmal FileManager, immer FileManager!!!
Thomas
Posted on: Friday, 06 November 2009 [05:28 PM] from 144.85.141.233
Name: Jonathan Jackson
Company: Egg Design Partners
Rating:
Testimonial:
Agree with everyone else... Great product. AMAZING customer service. Our clients repeatedly tell us how great and easy to use our FTP site is. If you are looking for a web based FTP client - look no more!
Posted on: Thursday, 17 September 2009 [06:29 PM] from 71.162.110.174
Name: Derek Babb
Company: Hoadlands Consultants Ltd
Rating:
Testimonial:
All I can do is agree with everybody else - brilliant service - very quick install done for me, very fast answers to questions, a great product and truly excellent support, highly recomended!
Cheers, Derek - derek@hoadlands.co.uk
Posted on: Monday, 07 September 2009 [07:08 PM] from 82.20.250.210
Name: Daniel LebenWolf
Company: Sparkfactor Design
Rating:
Testimonial:
just wanted to say thanks for all your help setting file manager up, you're fast, competent and have an great product.
any two of those i would say are rare, and you nailed all three.
Posted on: Friday, 28 August 2009 [05:58 PM] from 75.101.29.252
Name: Ian Saunders
Company: Eventura
Rating:
Testimonial:
The application is very powerful and very easy to use.
Mark's patience and support has been above and beyond all expectations.
I can't speak highly enough of these guys. Thanks a lot.
Posted on: Friday, 10 July 2009 [02:38 PM] from 213.123.239.82
Name: Jean Baker
Company: NuvoWorks LC
Rating:
Testimonial:
We use IDC FileManager in-house and recommend it to our clients. The FileManager is simple, yet powerful and IDC's support is stellar. They are fantastic to work with, even though we are on different continents!
Posted on: Monday, 29 June 2009 [08:48 PM] from 24.10.227.217
Name: Nick Hannon
Company: Hannon Sarl
Rating:
Testimonial:
Mark, your support was way over an above my expectations - fixing an issue with my webhosting service so the app can be installed, which you also did, and all FOC to boot. Great work.
And I am very happy with this great tool.
What else to say? Just many thanks!
Nick
Posted on: Wednesday, 24 June 2009 [09:51 PM] from 83.77.241.93
Name: David Seebauer
Company: Evo Design LLC
Rating:
Testimonial:
I was super impressed not only with the software itself but also with the support system behind it. I don't think I have ever come across a software supplier that is so willing, eager in fact, to help their customers be successful. Thanks to all involved! Excellent, Excellent, Excellent!!
Posted on: Tuesday, 31 March 2009 [02:45 PM] from 75.40.164.110
Name: Tomas Balek
Company: cinemadirektcom
Rating:
Testimonial:
I thank you guys for this great tool. But what would the best tool in the world be worth without a great support? I really appreciate your fast and superb help! Special thanks to Mark Roberts.
Posted on: Wednesday, 25 March 2009 [02:39 PM] from 77.185.76.60
Name: Simon Pither
Company: No Problem technologies
Rating:
Testimonial:
Great support and top service. I required a modification of parts of their product and it was done on the day - you can't do much better than that.
Thanks.
Posted on: Saturday, 21 March 2009 [06:47 AM] from 78.86.172.226
Name: Simon Green
Company: NDB europe Limited
Rating:
Testimonial:
What can I say other that AWSOME!
These guys are 100% on the ball. Great Service, Super support. I can safley say I would have not hesitation at all in using or recommending them.
Cheers Guys. A 100% top class service!
Simon Green
Managing Director
NDB Europe Limited
Posted on: Wednesday, 04 March 2009 [08:40 PM] from 87.102.119.130
Name: Mr Walker
Company: PokerTrader
Rating:
Testimonial:
One of the best companies I've worked with. Customer support is 100% amazing.
I wish other companies operated like these guys. The country wouldn't be in such a mess!!!!
Kind Regards
Mr Walker
Posted on: Tuesday, 24 February 2009 [10:44 AM] from 91.104.180.248
Name: Brian
Company:
Rating:
Testimonial:
Absolutely the best technical support we ever could have asked for. Thank you !!
Posted on: Wednesday, 11 February 2009 [07:38 PM] from 209.3.191.187
Name: John Gilmore
Company: Brand Elite
Rating:
Testimonial:
As a development company we often use third party products in support of our customers requirements. the File Manger product more than met our expectations. But, the support which included the install and our many many questions was over the top.
Not only would I recommend the product to others...but I will use it in future projects.
Thank You!!
John Gilmore
President
Tuesday, 03 February 2009 [10:26 PM] from 70.104.1.201
Name: Olivier Francois
Company: Bascon AS
Rating:
Testimonial:
Hi Mark
Thank you for a quick assistance and a good job.
I think at iDC File Manager is very well made and has a good design... Just what I need and I recommend it to anyone!
Friday, 30 January 2009 [08:46 AM] from 217.157.27.34
Name: Sina Sabine FischerWienecke
Company: SprecherinSina
Rating:
Testimonial:
I am really very happy to be user of tis fantastic product!
AND I can truly say that there are PEOPLE working!!! It was great making the experience of immediate help by Mark!!! Over and over again he was friendy and very very helpful and very fast in supporting me with little problem I had.
I would always by this product again and again - the service and the patience Mark has is one-of-a-kind!!!
Thanks a lot!!
Sina
Friday, 02 January 2009 [08:10 PM] from 92.194.85.155
Name: TJ Scimone
Company: slice Inc
Rating:
Testimonial:
I've never seen such incredible customer service -- and QUICK. I email a challenge Im having and they fix it within hours. I wish all software was supported like this!
Tuesday, 09 December 2008 [07:55 AM] from 75.6.232.144
Name: Julian Tether
Company: Neg Earth Ltd
Rating:
Testimonial:
Good support and did the install for me
Excellent
Julian
Tuesday, 18 November 2008 [04:59 PM] from 80.176.205.251
Name: Steve Jones
Company: Spiders
Rating:
Testimonial:
Fantastic product of course but the stars must go to iDots technical support ethos and ability
I have dealt with literally 1000's of manufacturers tech support packages and engineers and iDot made it to the top 5 immediately with sensible, timely and knowledgeable responses often beyond their remit
Thanks for all your help
Steve
Friday, 14 November 2008 [05:58 PM] from 62.3.226.225
Name: Anthony Cassara
Company: The Cassara Clinic LLC
Rating:
Testimonial:
For someone like myself that has no coding experience and struggles with a small business server, Mark was very patient and willing to assist me in getting filemanager up and running. He responds very promptly to his customers and obviously knows what he is doing. I would strongly recommend filemanager for any organization that wants to deliver important data with professionalism and ease of use. Great job!
Monday, 10 November 2008 [10:47 PM] from 75.103.40.250
Name: Matt
Company: SIU Compliance Solutions Inc
Rating:
Testimonial:
The best part of this product is the support.
Email any question and you will have an answer within what seems like minutes. There is no question that Mark has not been able to answer in a timely manner.
As for the software, rock solid. Recently moved it from a Linux Web Server to a Windows Server, one of the easiest transitions ive dealt with.
5 stars all around!!
Wednesday, 29 October 2008 [01:15 PM] from 71.41.37.210
Name: Alain
Company: Condor French based Software Company
Rating:
Testimonial:
This support for this software is out of this world
Work 7 a week
Mark is fast and fantastic
Pour les lecteurs français: Ce proquit est formidble et le support exceptionnel. Assitance mçeme le dimanche
Un example de qualité de produit et de support qui fait référence. Je suis abolument conquis.Si vous souhaitez des infos allez sur mon site et laissez moi un message!
Sunday, 26 October 2008 [12:47 PM] from 82.231.156.93
Name: TooWrite
Company: Too Write Professional Services
Rating:
Testimonial:
Simply brilliant!
The product is rock solid, the support is fast, professional and they get the job done right the first time.
We're about to buy another license for another site and have no hesitation in recommending the product or the support.
Saturday, 25 October 2008 [01:00 PM] from 122.105.146.48
Name: AL
Company: ACS
Rating:
Testimonial:
Highly Reccemended !!!!!
I purchased this OEM software, and could not get it up and running. Contacted Support and within hours Mark installed, customized and setup everything i needed to make this software work for my company. I didnt have to do a thing!
The Support was outstanding! Super fast and friendly responses.
If your looking for a easy to use file management program for your site. This software is Very easy to use, and is backed by the Best Support you will ever find.
Saturday, 27 September 2008 [04:10 PM] from 67.162.255.48
Name: J S
Company: US Based Printing Firm
Rating:
Testimonial:
This support for this software is out of this world. The software itself is easy to use and completely user friendly to our clients.
I recommend getting the OEM version. The little extra it costs is well worth the branding and customization.
Mark - You have done a fantastic job!
Wednesday, 06 August 2008 [07:30 PM] from 97.93.82.132
Name: Tom Esker
Company: Ward Black Law
Rating:
Testimonial:
We have used IDC File Manager at my law firm for 2 years to send files that are too big to email to other companies and law firms that we work with.
I bought the upgrade to the latest version but could not get it installed myself so I emailed support and they got it working for me in less than a day. I sent a second email asking for a some slight changes to our configuration and they were completed in minutes! Good product and awesome service!
Wednesday, 09 July 2008 [04:40 PM] from 24.172.9.70
Name: jc
Company: freelancer
Rating:
Testimonial:
The support here is really really really timely, fantastic, 5 star, you name it! this is the best support i ever had compare with other sites.
every time i have a question, immediately i have the answer from Mark. And Mark is the Support Admin here!
Speaking of the products, it is really near PERFECT!
i felt really satisfied!
Thanks Mark!!
Wednesday, 09 July 2008 [01:36 AM] from 218.111.199.187
Name: Martin Johnsen
Company: Gymnastikforeningen ODK
Rating:
Testimonial:
At first I thought I newer should get it to work, but then I wrote an e-mail to support, and the next day the site was up and running - and I didn't have to do anything. I bought an upgrade to Pro and after another day that was also running.
Monday, 30 June 2008 [09:55 PM] from 87.61.225.48
Name: Gizelle Cadogan
Company: Plumbago Productions
Rating:
Testimonial:
Mark's fantastic support enabled me to provide better service to my clients. Thanks Mark.
Thursday, 26 June 2008 [10:25 PM] from 68.125.9.180
Name: Marcus Castle
Company: Mango Communications Ltd
Rating:
Testimonial:
Fantastic product, fanatical support - all our installation and configuration questions were answered within the same day so we were up and running that day with the OEM package. Great set of features, easy to install with great support to back up - well done to Mark who was our tech support!!
Thursday, 12 June 2008 [03:44 PM] from 81.149.125.83
Name: Chris Pinckney
Company: epraxa
Rating:
Testimonial:
I have to tell you that IDC File Manager is a great value and saved me countless hours of re-inventing the wheel and struggling with the installation.
Mark is top notch.
Wednesday, 11 June 2008 [07:17 PM] from 67.110.253.204
Name: John W King Jr - Photographer Web Designer
Company: Emerchantconnections.com
Rating:
Testimonial:
I had to switch to a dedicated server and needed Mark's assistance in re-establishing filemanager, received a response from Mark in no time. This is a great product with superior service support.
As with any product the support is most important and you get the best professional service from Mark!
Thanks again for your timely assistance. I would recommend this product for all Photographers to have in their arsenal!
Tuesday, 27 May 2008 [03:07 PM] from 68.219.141.211
Name: Dean Mercer
Company: Strategic Communications
Rating:
Testimonial:
Great product. Well liked by non technical staff.
Also support is outstanding
Friday, 23 May 2008 [06:56 PM] from 24.82.128.238
Name: Dennis
Company: All Printing Resources
Rating:
Testimonial:
First, a very big thank you to Mark.
I stumbled across iDC File Manager by Google searching for a solution to our problem. We needed to find a way to provide salesman and customers a way to transfer files during the sales process.
We had tried using FTP however with most end users this can be more complicated than it's worth.
After finding iDC File Manager and chatting with live support we opted to give it a try.
The sales process and support were exceptional. We had some unique configuration challenges to deal with regarding server os which was our own side based on some internal limitations.
All challenges were met head on and to my surprise were handled very quickly and with no issue. We are up and running.
I would highly recommend "i Dot Communications" to anyone looking for this type of solution.
Thanks again to iDC.
Dennis
Monday, 19 May 2008 [04:34 PM] from 208.203.236.2
Name: Frank A Dutman
Company: Icos Capital
Rating:
Testimonial:
The iDot servicelevel is amazingly accurate and friendly. Thumbs up..!
Monday, 05 May 2008 [10:46 PM] from 212.129.196.204
Name: Brian Weir
Company: Allied Advertising
Rating:
Testimonial:
This project went smoothly due to the help of Mark. The product works well and has been welcomed with open arms at my firm.
Thank you for the great product and support!
Wednesday, 23 April 2008 [05:59 PM] from 74.10.180.130
Name: John
Company: Magnetic Studios Inc
Rating:
Testimonial:
I cannot thank you enough for your efforts!
Not only is File Manager a wonderful piece of work, but your tech
support is unrivaled in my experience.
Well done!
Friday, 04 April 2008 [04:22 PM] from 12.54.74.66
Name: Jesse Nelson
Company: LineSupplycom
Rating:
Testimonial:
This is what you need to organize your company and its vital files. I-DOT even did the software install for free.
A local web firm quoted $2200 for the same project that File Manager Pro achieves and more !
I highly recommend this to any business owner looking to streamline efficiency and access data from anywhere.
Jesse Nelson Green Bay, WI
Saturday, 29 March 2008 [04:47 AM] from 98.145.166.253
Name: Martin
Company: Circle Systems
Rating:
Testimonial:
Thanks for the very fast help!
Martin
Tuesday, 04 March 2008 [01:23 PM] from 213.23.189.106
Name: Stefan Rakenius
Company: BranLuebbe GmbH
Rating:
Testimonial:
Excellent product!
Very fast and professional service.
Many thanks to Mark
Wednesday, 27 February 2008 [05:05 PM] from 212.168.161.249
Name: Patrick
Company: MGRA Consulting
Rating:
Testimonial:
Incredbile Product. Incredible Customer Service (responses within a few minutes). Once setup (which can be generously and quickly done by Mark) it is easy to use and looks very professional. £130 for the OEM version is a bargain compared to the £520 fee that a 'professional' design company wanted for providing a very basic ftp service. You will not be disappointed with this product! And the customer service is of a uniquely excellent level.
Tuesday, 26 February 2008 [01:58 PM] from 80.0.66.71
Name: Chris Goebel
Company: music beast
Rating:
Testimonial:
Great support! Fast response!
Thanks, Mark
Thursday, 31 January 2008 [06:42 PM] from 12.11.224.4
Name: Matheus Cardoso
Company: Techno Supply Import e Export Ltda
Rating:
Testimonial:
I would leave my testimonial here to all wishing acquire this system. It Excente, very practical and technical support is very fast.
I give great recommendations.
Thank you Mark.
Monday, 21 January 2008 [01:08 PM] from 200.148.17.9
Name: Alan Otton
Company: Laburnum School
Rating:
Testimonial:
My thanks to Mark. Superb support - nothing's too much trouble for this guy. Even on a weekend!
Software? 5*
Support? 5*
What are you waiting for? If you want a super file manger system, you could do no better than this one.
Sunday, 20 January 2008 [01:09 PM] from 79.65.97.125
Name: Denis A Baldwin
Company: Flexi Display Marketing
Rating:
Testimonial:
We've been using FileManager now for about 3 weeks and it's perfect. Being in the ad specialty, trade show display and printing businesses, we're always managing large files and need ways to transfer them to and from customers.
FileManager was exactly what we needed. It's easy to administrate, easy to use and our customers love it. Without having to download or install any software on the customer's end, they can just click and upload. After spending years messing with FTP clients and servers, this is truly a wonderful alternative.
On top of that, Mark Roberts went above and beyond to install and set up our system when I was having problems. His support is prompt and he is an asset to I.Dot Communications.
I highly recommend both the software and Mark's support.
Denis
Wednesday, 16 January 2008 [05:06 PM] from 70.126.64.89
Name: Stuart Little
Company: Southside Technology
Rating:
Testimonial:
We have been using the Filemanager product for over 3 months now and it far outshines larger commercial packages for both usability, functionality, customisation and performance!! It's the perfect product to fit the gap for companies looking for easy web based file transfers ... simply awesome.
Mark and the idot team offer superlative support with lightning quick response.
We will certainly be expanding our Filemanager licenses in the near future. Thanks to Mark and the team for all their help.
Wednesday, 16 January 2008 [04:39 PM] from 77.97.110.47
Name: Dave Holmes
Company: The Transcription People Australia
Rating:
Testimonial:
We were lucky enough to discover filemanager back in 2005 and we have been using it every day since. In our business both our customers and our staff rely on filemanager as an easy to use, secure file transfer tool.
Thank you Mark and the team for a fantastic bit of coding and your support over the past three years.
Dave Holmes
Manager
The Transcription People
Australia
Wednesday, 16 January 2008 [09:14 AM] from 203.158.59.122
Name: Joe Collins
Company: Polygon Construction Management Ltd
Rating:
Testimonial:
This product is exactly what I was looking for. It's extremely easy to use and pay's for itself almost immediatley. I purchased the OEM version because of the advantages of all the formatting and customizing changes you can do to adapt it to your own site. I'm no computer wizard, but I found it easy to set it up with the help of the numerous amount of information on the technical support page. However, I wanted to make specific changes and wanted to be sure I was doing it correctly. A quick email to Mark at Idot and presto...I found all the help I needed. The best and fastest possible support you could imagine. I would gladly endorse and promote this product and company for their outstanding dedication.
Sincerely
Joe Collins
OH&S Safety Manager
Polygon Construction Management Ltd.
Tuesday, 15 January 2008 [11:56 PM] from 64.59.144.24
Name: Tom
Company: SubContractor for Boeing Aircraft
Rating:
Testimonial:
I had a simple request and I spent 2 days playing with sharepoint and other multi-thousand dollar programs on the internet. After finding Filemanager I was excited and it answered everything they asked me to make a product do. I was worried since it was a perl program I would have no clue how to make it work. The price of the product is so inexpensive I could not belive it. I was expecting some large contract or something. I bought the product and got the download link. Downloaded the product and I made a mess of everything. (Im not a web tech) Im a network eng. I sent a call for help to Idot and Mark replied in 5 min. He sent me a list of what to pre-do and I did it. He then hit my server and went to set it up. He asked me to make a change on my side that I had to do and I mangeled all his work he did. Instead of yelling at me he cleaned everything up and got ot all running. Mark went way out of his way to get me online. I could not have done it without him. You will not find a product and support like Idot and Mark. I think Mark needs a paypal tip jar on his site. I will click on it. You will not go wrong with I-Dot and Mark on your side. Thanks alot man!! (Did I mention it was 9pm EST USA time I sent the call for help He is in the UK) I guess he never sleeps like me. ....
Tuesday, 15 January 2008 [10:45 PM] from 65.15.108.7
Name: Dwayne Nieves
Company: Sierra Technology Solutions
Rating:
Testimonial:
The IDC File Manager is a fantastic piece of web software and has proved to be very useful for our client who owns a print company. This wonderful software has enabled our client to give their users the ability to submit print projects online and through their web site with major ease. Considering that sending files and receiving files is a major part of the print business, IDC File Manager has taken our clients online business to the next level.
The thing I love the most about I Dot Communications and stood out the most is their awesome installation/tech support. Thank you for providing excellent support and timely responses so we could get our client up and running. It’s rare to find these days, especially entities that conduct business online. Thank you, Thank you, Thank you IDC!
Wednesday, 09 January 2008 [05:32 PM] from 24.10.45.25
Name: Michael Hasty
Company: DOR Homes
Rating:
Testimonial:
This is the second iDC File Manager we have purchased for ourselves and our clients and the support that your company provides is unlike anything I have ever dealt with from a software company. Keep up the good work and we look forward to working with you again in the future.
Thanks!!!
Monday, 07 January 2008 [04:19 PM] from 75.182.23.210
Name: Gary
Company: AE Studios
Rating:
Testimonial:
The iDC File Manager is an excellent, and very well thought-out product. The response from my customers to it has been overwhelmingly positive.
It is also documented very well - Mark and his team were extremely patient and helpful through early development questions. This gave me the opportunity to not only satisfy some fairly complex customer requests, but also, through this process, helped me learn the product and its feature set far more thoroughly.
It is rare to find a product of this caliber and amazing support to stand behind it.
Friday, 13 July 2007 [04:57 PM] from 74.141.9.107
Name: Max
Company: Maximillian Studios
Rating:
Testimonial:
Absolutely outstanding! I looked long and hard for a simple and effective file manager and most of what i found was trash or expensive and over complicated. Mark nailed it! The interface is professional and the scrips work great. Not to mention the free installation and outstanding support!
Thursday, 12 July 2007 [07:48 PM] from 69.232.240.217
Name: Arlan Dean
Company: Housing Works
Rating:
Testimonial:
First impressions are everything! My first look at this application shouted that it’s a “Winner”. I was right—from aesthetics to functionality to usability to first-rate support, I’m a fan and a believer!
Sunday, 03 December 2006 [02:53 PM] from 68.94.8.152
Name: Wayne
Company: THE HOMEPAGEHOST GROUP
Rating:
Testimonial:
This script was exactly what i was looking for to manage my users at my freehosting sites.
I will be testing and then implementing it so my users can have access to this fast cgi script.
The support at i Dot Communications been just great and I appreciate all the help Mark has given.
Thanks again for a reasonably priced script with great support.
Sunday, 03 December 2006 [00:12 AM] from 69.177.153.10
Name: Andrew Kolcz
Company: PolyTech Corporation
Rating:
Testimonial:
iDC File Manager gets the job done. Being a novice to scripting, I asked i Dot Support to install the program on my server, which they did the same day. File Manager is very easy to configure and use. I am now dropping my costly subscription to a commercial FTP service, to rely only on FileManager. The program is certainly a valuable tool to any business that desires total control over their file sharing space and associated costs. It is worth every penny and more. Thank you!
Friday, 01 December 2006 [07:20 PM] from 24.164.3.80
Name: Toby Richards
Company: SR Cressidia
Rating:
Testimonial:
The system is exactly what I wanted for my customer. We spent 3 weeks trying systems and talking to different programmers and the prices quoted sometimes went into the thousands! This however seems perfect. - Excellent usability and exceptional pricing with the kind of tech support you would be lucky to get for a package worth over 10 times the price :-)
Posted on: Thursday, 30 November 2006 [10:47 AM] from 208.66.210.19