There is no pre or post sale support via Phone. All enquiries are instead managed via Email, Live Help or the Support Forums.
Why do we not offer Telephone support?
There are a number of reasons why we do not have a phone support option:
1) We are a UK based, all English speaking company. We deal with customers located in every country in the world and this means that there is often a time zone difference
and therfore it may not always be possible to answer your call. Language barriers with clients in certain countries can make phone support difficult where as if email is used,
Online translators can be utilized to establish the basic context of the issue or enquiry.
2) Unlike with conventional desktop based software, no two installations are ever the same and so each copy of iDC File Manager has to be setup to match the individual server configuration.
If a client reports an issue which is generating an error message or requires assitance modifity or configuring a particual section of the source code we often have to provide step by step guides
including source code examples and line numbers to refer to. Although theoretically possible over the phone, in reality it is more effective if this information is sent via email.
3) So that we can remotely access clients servers to resolve any initial setup issues, we often require clients to supply FTP details and other infroamtion regardign their server.
Again, although theoretically possible over the phone, in reality it is more effective if this information is sent via email.
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