Mapping external IP to server

[KenGurusamy]

Hi,

We have configured File manager and it works perfectly. Currently it is being access locally with address 172.16.1.xxx . We are using Windows 2003 Server.

Our external IP is 202.172.102.xxx, we have Nat the address to the local server via cisco router. But users from outside cannot access file manager. It just hangs.

I believe this is a DNS issue, but I dont know how to resolve it.

Your help is much appreciated.

Ken

[Support]

Hi,

If your users access:

http://202.172.102.xxx/cgi-bin/FileManager/status.pl

from outside the network does this page hang as well or does it return "1" on screen.

Please note: i Dot Communications will be closed on 27th July until 16th August 2010 for Vacation.
During this period you can still Buy iDC File Manager but there will be NO SUPPORT AVAILABLE.

Please visit: http://www.filemanager.net/site.php?page=Vacation for more info.

If you have any further questions or require any additional assistance
please do not hesitate to contact me.

Best regards

Mark Roberts
i Dot Communications - UK

[KenGurusamy]

The pages hangs.

[KenGurusamy]

I get this error from Internet Explorer:

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
There might be a typing error in the address.
If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

[KenGurusamy]

After changing a few parameters in IIS, when accessing

http://202.172.102.xxx/cgi-bin/FileManager/status.pl

from outside, it returns "1"

[Support]

Hi,

If you can now correctly access the status.pl script you should then be able to correctly access the Manager.pl script and use the File Manager as you were when accessed locally.

Please note: i Dot Communications will be closed on 27th July until 16th August 2010 for Vacation.
During this period you can still Buy iDC File Manager but there will be NO SUPPORT AVAILABLE.

Please visit: http://www.filemanager.net/site.php?page=Vacation for more info.

If you have any further questions or require any additional assistance
please do not hesitate to contact me.

Best regards

Mark Roberts
i Dot Communications - UK

[KenGurusamy]

Still cannot access. It says waiting for http://202.172.102.xxx/cgi-bin/FileManager/manager.pl

Do you think it is a DNS server (windows 2003 server with AD) problem?